CA 9-1-1 Services & Contracts

9-1-1 Systems and Services Master Purchase Agreements

In July 2026, the State of California began awarding the new statewide 9-1-1 Systems and Services Contract Agreements to Contractors who were responsive to the Invitation for Bid (IFB) 26-16743 technical and administrative requirements. The term of the contracts begins in July 2026, for four (4) years, with two (2) options to extend for three (3) years each for a potential total contract term of 10 years. All contract agreements are competitively bid and available to agencies that expend public funds and establish a pre-qualified list of vendors. This simplifies the purchasing process for the end user, utilizing fair and reasonable pricing.

The Public Safety Answering Points (PSAP) shall use the Contract Agreements to purchase Call Processing Equipment (CPE) and maintenance services. Contract numbers have been issued to the Contractors per manufacturer/model configuration and type.

• Request for Proposal 26 16743, Part 1
• Request for Proposal 26 16743 Part 2
• Exhibit B – Technical Requirements

The previous 9-1-1 Telephone System RFPs (MPA 6104-2019,1104-14, MSA 54159, and 8500-2016) may still be accessed at the section below. These contracts are now expired and services may no longer be ordered from 9-1-1 Telephone System RFPs MPA 6104-2019, 1104-14, MSA 54159 or 8500-2016 and associated contracts. This reference is for historical purposes only.

For Expired 9-1-1 Telephone System RFP Information (MPA 6104-2019, 1104-14, 8500-2016, and MSA 54159), please see below under “Archives” Section.

California Multiple Award Schedules (CMAS)

CMAS offers a wide variety of commodity and information technology products and services at prices which have been assessed to be fair, reasonable and competitive. The use of these contracts is optional and is available ONLY to California State and Local Government agencies. Without having to go to bid, an agency may request a copy of the CMAS contract from the contractor of choice; select the products and services to be ordered; and, send the purchase order directly to the contractor.

Master Purchase Agreements (MPA)

Master Agreements and Statewide Commodity contracts are the State’s main procurement vehicles for leveraging its buying power. Master Agreements and Statewide Commodity Contracts are generally statewide agreements that have been competitively bid, prices analyzed and do not have dollar limits or limitations to their use except as otherwise noted in the agreement or contract. The use of these contracts is optional and is available ONLY to California State and Local Government agencies.

NG 9-1-1 Service Contracts

• NG9-1-1 Technical Review Contract
• Statewide NG9-1-1 Bridge Contract

• Central Region Network Provider CalOES 6060-2019 REDACTED
• LA Region Network Provider CalOES 6061-2019 REDACTED
• NG9-1-1 Prime Network Provider CalOES 6058-2019 REDACTED
• Northern Region Network Provider CalOES 6059-2019 REDACTED
• Southern Region Network Provider CalOES 6062-2019 REDACTED Exhibit 20
• Southern Region CalOES 6062-2019 Exhibit 20 Redacted
• NG9-1-1 Technical Review Contract

Foreign Language Emergency Interpretation Services Contract

On February 1, 2021, the State Contract for Statewide Foreign Language Emergency Interpretation Services was executed and awarded to Propio (CyraCom International). The State Contract is for the exclusive use of all California’s Public Safety Answering Points (PSAPs) participating in the State’s 9-1-1 Emergency Telephone System Program. The State Contract rate is $0.68 per interpretation minute. The Contract and related Exhibits are available to view, print, and/or download. Also posted are State generated documents related to the State Contract.

Note: This Contract interpretation services are covered for 9-1-1 services only.

Questions related to the State Contract can be directed to Neena Nand, CA 9-1-1 Branch Contract Administrator at neena.nand@caloes.ca.gov or (916) 894-5024.

CyraCom International, Inc. – Contract A211006155 

• Agreement A211006155 STD 213 Fully Executed by CDT

9-1-1 Emergency Call Tracking System (ECaTS)

​The California 9-1-1 Emergency Communications Branch utilizes the Emergency Call Tracking System, also known as ECaTS to monitor statewide 9-1-1 call related data.

https://ca.ecats911.com

For questions regarding ECaTS and its implementation please contact Ryan Sunahara at (916) 894-5028 or Ryan.Sunahara@CalOES.ca.gov.

• Executed STD213 Exhibits (ADA)

CAD to CAD Data Sharing

• Fully Executed TECH 213 A221007471

​Cybersecurity

• Agreement #6020-2020 Cybersecurity Assessment
• IT Project Management

Archives

Previous 9-1-1 Telephone Systems Contract

​This contract is now expired and is available for informational purposes only. Services may no longer be ordered from this contract.

On April 10, 2017, the State of California awarded the new statewide 9-1-1 Systems and Services Contract Agreements to nine (9) Contractors who were responsive to the Invitation for Bid (IFB)) 8500-2016 technical and administrative requirements. The term of the Contract is April 10, 2017, through April 9, 2020 with four (4) one-year options to extend. All contract agreements are competitively bid and available to agencies that expend public funds and establish a pre-qualified list of vendors. This simplifies the purchasing process for the end user, utilizing fair and reasonable pricing.

Contract numbers were assigned as follows:

• 6135-2020 AT&T Carbyne
• 6136-2020 AT&T Vesta, On Prem
• 6136-2020 AT&T Vesta, Cloud
• 6138-2020 AT&T Viper, On Prem
• 6138-2020 AT&T Viper, Cloud
• 6139-2020 Atos
• 6140-2020 Carbyne
• 6142-2020 Lumen Viper
• 6143-2020 Lumen Vesta
• 6144-2020 Lumen Omni911
• 6146-2020 Frontier Vesta, On Prem
• 6146-2020 Frontier Vesta, Cloud
• 9147-2020 Intrado Viper, On Prem
• 9147-2020 Intrado Viper, Cloud
• 6149-2020 Motorola Vesta, On Prem
• 6149-2020 Motorola Vesta, Cloud
• Exhibit 21 Technical Requirements
• Request for Proposal 6104-2019, Part 1
• Request for Proposal 6104-2019, Part 2
• On-Premise Call Handling Contract Amendment – AT&T (Vesta)
• On-Premise Call Handling Contract Amendment – AT&T (Viper)
• On-Premise Call Handling Contract Amendment – Frontier (Vesta)
• On-Premise Call Handling Contract Amendment – Motorola (Vesta)
• On-Premise Call Handling Contract Amendment – Intrado (Viper)
• 4151-6 Vesta Solutions, Inc.
• 4156-6 Pacific Bell Telephone Company DBA AT&T Wholesale, AT&T Datacomm
• 4145-6 Pacific Bell Telephone Company DBA AT&T Wholesale, AT&T Datacomm
• 4157-6 Carousel Industries of North America, Inc.
• 4146-6 Frontier Communications of America, Inc.
• 4158-6 Frontier Communications of America, Inc.
• 4147-6 Intertalk Critical Information Systems, Inc. (Pantel International Inc.)
• 4148-6 Solacom Technologies, Inc.
• 4149-6 Zetron, Inc.
• 5-12-58-01 AT&T California
• 5-12-58-02 Carousel Industries of North America, Inc.
• 5-12-58-03 Cassidian Communications, Inc.
• 5-12-58-04 Colossus, Inc. dba InterAct Public Safety Systems
• 5-12-58-05 Intrado Systems Corp.
• 5-12-58-06 TriTech Software Systems (Nine One One, Inc. on RFP & Cost Sheets)
• 5-12-58-07 Solacom Technologies Inc.
• 5-12-58-08 Verizon Business Network Services, Inc.
• 5-12-58-09 Zetron, Inc.
• Contract Appendix A, Attachment 3.0 – Sample Statement of Work (SOW) (pdf)
• Contract Appendix A, Attachment 3.1 – Sample Statement of Work (SOW) (pdf)
• Contract Appendix B – Budget Detail and Payment Provisions (pdf)
• Contract GSPD-401IT – IT General Provisions, 9/05/14 (pdf)
• Addem 3 IFB 911 CPE 8500-2016 SOW
• Invitation for Bid (IFB) 8500-2016 – Administrative Requirements (pdf)
• Invitation for Bid (IFB) 8500-2016 – Technical Requirements (pdf)