NG 9-1-1 project transparency and accountability

The California Office of Emergency Services (Cal OES) remains committed to providing the reliable, secure Next Generation 9-1-1 network all Californians deserve. Public safety comes first, and Cal OES ensures the network is operating properly through oversight and communications with its contracted service providers.

Implementation Oversight

Cal OES is strengthening its oversight of the NG 9-1-1 implementation as we move forward with transitioning to a statewide service provider. Below is information considered by Cal OES in making oversight decisions as we transition to the statewide NG 9-1-1 system.

History of Regional Implementation Challenges Timeline
Regional Service Provider Issues – NGA 911, LLC

The list below contains oversight correspondence sent to NG 9-1-1 service provider contractors, including problem notification letters. The list does not include response letters from contractors, or acceptance letters about problem resolution.

Future problem notification letters, as well as other key project management measures and correspondence, will be posted here as they arise.