Next Generation 9-1-1

Building a Modern 9-1-1 System for All Californians

The Next Generation 9-1-1 project is California’s initiative to modernize the 9-1-1 system so it works better for the way people communicate today and is more reliable and secure during emergencies. California’s current 9-1-1 system has served the state for decades, but much of it was built in the 1970s and relies on older technology. Next Generation 9-1-1 replaces that aging system with a modern, digital network that can better handle emergency calls and support newer tools and features over time. This project is about making sure Californians can reach help quickly and that 9-1-1 dispatch centers have a stronger, more resilient system to receive calls and respond when every second counts.

Deploying Next Generation 9-1-1 Statewide with transparency and accountability
The California Governor’s Office of Emergency Services (Cal OES) has entered into a bridge contract with a statewide provider, formally resuming statewide deployment of NG 9-1-1. This action allows us to protect public safety, support the legacy 9-1-1 system, replace out of date call handling equipment used by dispatchers, and move forward with a statewide NG 9-1-1 system.

Public Safety comes first and California ensures the 9-1-1 system is operating properly through oversight and communications with stakeholders and contracted service providers.

Fact Sheets

Fact sheet: Frequently Asked Questions

Fact Sheet: Governor’s May Revision Budget Accelerates Modernizing State’s 9-1-1 System

Fact Sheet: Preparing for the 2028 LA Olympic and Paralympic Games

Fact Sheet: California Can’t Afford to Delay Statewide NG9-1-1

Fact Sheet: Regional vs. Statewide NG9-1-1 Approach

Plans

Next Generation 9-1-1 Transition Plan

Next Generation 9-1-1 Implementation Plan

Fact Sheet: Next Generation 9-1-1 Transition – Overview

Fact Sheet: Next Generation 9-1-1 Transition – Timeline

News Updates

Next Generation 9-1-1 Update

November 2026

Cal OES continues transitioning to a reliable, secure, and modern Next Generation 9-1-1 (NG 9-1-1) system. Multiple activities are underway including engagement with other organizations to satisfy requirements spelled out in recent legislation.

As anticipated, recent NG 9-1-1 transition efforts have resulted in a significant NG 9-1-1 network call volume increase, from approximately 6,000 calls per month to more than 36,000 calls per month. The call volume growth is occurring as more call providers are brought online at existing NG 9-1-1 dispatch centers. The network remains strong as the NG 9-1-1 transition continues.

Other recent activities include:

On October 13, 2026, Cal OES hosted representatives from more than 50 Los Angeles-area 9-1-1 agencies at a bi-monthly meeting to help prepare for their transition to NG 9-1-1 ahead of the 2028 Olympic and Paralympic Games.
Site evaluations are complete and readiness activities for Los Angeles-area and other 9-1-1 agencies in preparation for upcoming NG 9-1-1 deployments are ongoing.
Collaboration with telecommunications providers, technology partners, and public safety stakeholders continues. These activities lead to network improvements and smooth transitions.
Updates to the network are being made that improve real time text to 9-1-1 and assure appropriate call routing.
Continued interaction with RAND Corporation as they proceed with their independent technical evaluation of the NG 9-1-1 system.
Cal OES has begun conversations with the State Auditor in support of the effort to audit the implementation of the Next Generation 9-1-1 system.

Monthly News Updates – Archive

Transparency and Accountability

Cal OES remains committed to providing the reliable, secure NG9-1-1 network all Californians deserve. Public safety comes first, and Cal OES ensures the network is operating properly through oversight and communications with its contracted service providers.

Learn more about NG9-1-1 service provider accountability and transparency measures.