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Next Generation 9-1-1

Building a modern 9-1-1 system for all Californians

For more than 40 years, the 9-1-1 legacy system has served Californians well. But how people communicate has changed, as most emergency calls now come from smartphones. Updating the system allows 9-1-1 to better connect with today’s technology and better support first responders.

Next Generation 9-1-1 (NG 9-1-1) is a modern emergency communications system designed for how Californians communicate today. It allows 9-1-1 centers to receive and share information – such as texts, photos, videos, and data – so responders can understand emergencies faster and act more effectively.

California is committed to building an NG 9-1-1 system that works for everyone. Cal OES is working closely with public safety agencies statewide to modernize the 9-1-1 system while keeping it dependable at all times.

The goal of NG 9-1-1 is simple: when someone needs help, their call gets through quickly, clearly, and reliably, no matter what device they’re using.

California has already made important upgrades to prepare for Next Generation 9-1-1. That work sets the stage for a system that is more resilient, more flexible, and better equipped to serve California communities now and into the future.

NG 9-1-1 Project Management: Promoting transparency and accountability

The California Office of Emergency Services (Cal OES) remains committed to providing the reliable, secure Next Generation 9-1-1 network all Californians deserve. Public safety comes first, and Cal OES ensures the network is operating properly through oversight and communications with its contracted service providers.

Learn more about how Cal OES promotes accountability through its project management process.