Next Generation 9-1-1

Building a Modern 9-1-1 System for All Californians

The Next Generation 9-1-1 project is California’s initiative to modernize the 9-1-1 system so it works better for the way people communicate today and is more reliable and secure during emergencies. California’s current 9-1-1 system has served the state for decades, but much of it was built in the 1970s and relies on older technology. Next Generation 9-1-1 replaces that aging system with a modern, digital network that can better handle emergency calls and support newer tools and features over time. This project is about making sure Californians can reach help quickly and that 9-1-1 dispatch centers have a stronger, more resilient system to receive calls and respond when every second counts.

Deploying Next Generation 9-1-1 Statewide with transparency and accountability
The California Governor’s Office of Emergency Services (Cal OES) has entered into a bridge contract with a statewide provider, formally resuming statewide deployment of NG 9-1-1. This action allows us to protect public safety, support the legacy 9-1-1 system, replace out of date call handling equipment used by dispatchers, and move forward with a statewide NG 9-1-1 system.

Public Safety comes first and California ensures the 9-1-1 system is operating properly through oversight and communications with stakeholders and contracted service providers.

Fact Sheets

Fact sheet: Frequently Asked Questions

Fact Sheet: Governor’s May Revision Budget Accelerates Modernizing State’s 9-1-1 System

Fact Sheet: Preparing for the 2028 LA Olympic and Paralympic Games

Fact Sheet: California Can’t Afford to Delay Statewide NG9-1-1

Fact Sheet: Regional vs. Statewide NG9-1-1 Approach

Plans

Next Generation 9-1-1 Transition Plan

Next Generation 9-1-1 Implementation Plan

Fact Sheet: Next Generation 9-1-1 Transition – Overview

Fact Sheet: Next Generation 9-1-1 Transition – Timeline

News Updates

Next Generation 9-1-1 Update

September update

The California Governor’s Office of Emergency Services (Cal OES) continues to work with local 9-1-1 dispatch centers and contractors to deliver a modern, reliable, and secure statewide Next Generation 9-1-1 system for all Californians.

Since our last update, NG 9-1-1 transition progress includes:

Transitioned wireless calls from AT&T Mobility, T-Mobile and Verizon Wireless to the NG 9-1-1 network at Kern County dispatch centers and Bakersfield Police Department. This increased the number of calls delivered over the NG 9-1-1 network from approximately 1,400 to 6,000 weekly.
Experienced no network or core services outages in June or July.
On August 11 hosted representatives from more than 50 Los Angeles area dispatch centers at a bi-monthly meeting in the Los Angeles area to prepare for their transition to NG 9-1-1 prior to the 2028 Olympic and Paralympic Games.
RAND Corporation launched it’s independent technical evaluation of California’s Next Generation 9-1-1 project with a kick-off meeting followed by on-site interviews with key Cal OES subject experts on August 24 and 25. RAND is working with key stakeholders, including Cal OES, to identify and assess the State’s options for delivering reliable NG 9-1-1 services.
Hosted the quarterly 9-1-1 Advisory Board meeting on August 19 where important updates were provided on NG 911 implementation status, the RAND independent technical evaluation, CA Department of Technology project oversight, and more.

Monthly News Updates – Archive

Transparency and Accountability

Cal OES remains committed to providing the reliable, secure NG9-1-1 network all Californians deserve. Public safety comes first, and Cal OES ensures the network is operating properly through oversight and communications with its contracted service providers.

Learn more about NG9-1-1 service provider accountability and transparency measures.