Next Generation 9-1-1

Building a Modern 9-1-1 System for All Californians

The Next Generation 9-1-1 project is California’s initiative to modernize the 9-1-1 system so it works better for the way people communicate today and is more reliable and secure during emergencies. California’s current 9-1-1 system has served the state for decades, but much of it was built in the 1970s and relies on older technology. Next Generation 9-1-1 replaces that aging system with a modern, digital network that can better handle emergency calls and support newer tools and features over time. This project is about making sure Californians can reach help quickly and that 9-1-1 dispatch centers have a stronger, more resilient system to receive calls and respond when every second counts.

Deploying Next Generation 9-1-1 Statewide with transparency and accountability
The California Governor’s Office of Emergency Services (Cal OES) has entered into a bridge contract with a statewide provider, formally resuming statewide deployment of NG 9-1-1. This action allows us to protect public safety, support the legacy 9-1-1 system, replace out of date call handling equipment used by dispatchers, and move forward with a statewide NG 9-1-1 system.

Public Safety comes first and California ensures the 9-1-1 system is operating properly through oversight and communications with stakeholders and contracted service providers.