Next Generation 9-1-1 Monthly Updates

Next Generation 9-1-1 Update

September 2026 

The California Governor’s Office of Emergency Services (Cal OES) continues to work with local 9-1-1 dispatch centers and contractors to deliver a modern, reliable, and secure statewide Next Generation 9-1-1 system for all Californians.

Since our last update, NG 9-1-1 transition progress includes:

  • Transitioned wireless calls from AT&T Mobility, T-Mobile and Verizon Wireless to the NG 9-1-1 network at Kern County dispatch centers and Bakersfield Police Department. This increased the number of calls delivered over the NG 9-1-1 network from approximately 1,400 to 6,000 weekly.
  • Experienced no network or core services outages in June or July.
  • On August 11 hosted representatives from more than 50 Los Angeles area dispatch centers at a bi-monthly meeting in the Los Angeles area to prepare for their transition to NG 9-1-1 prior to the 2028 Olympic and Paralympic Games.
  • RAND Corporation launched it’s independent technical evaluation of California’s Next Generation 9-1-1 project with a kick-off meeting followed by on-site interviews with key Cal OES subject experts on August 24 and 25. RAND is working with key stakeholders, including Cal OES, to identify and assess the State’s options for delivering reliable NG 9-1-1 services.
  • Hosted the quarterly 9-1-1 Advisory Board meeting on August 19 where important updates were provided on NG 911 implementation status, the RAND independent technical evaluation, CA Department of Technology project oversight, and more.

August 17, 2026

The California Governor’s Office of Emergency Services (Cal OES) is making progress on its Next Generation 9-1-1 (NG 9-1-1) Transition Implementation Plan to achieve the modern, reliable, and secure 9-1-1 system Californians deserve.

Over the past three months Cal OES has focused on moving the 23 active NG 9-1-1 local dispatch centers, also known as Public Safety Answering Points (PSAPs), to an interim statewide NG 9-1-1 system.

Cal OES is also building the foundation to transition Los Angeles area dispatch centers to the interim statewide NG 9-1-1 system in advance of the 2028 Olympic and Paralympic Games.

Cal OES progress:

  • As of June 25, transitioned all live NG 9-1-1 voice traffic for the 23 dispatch centers previously on the regional NG 9-1-1 system, to the interim statewide NG 9-1-1 system.
  • As of July 30, completed a legacy selective router gateway (sometimes referred to as transitional elements) design allowing call transfers between NG 9-1-1 and dispatch centers operating on the legacy network.

Currently, work continues on the following efforts:

  • Planning to expand live voice traffic at the 23 NG 9-1-1 dispatch centers by migrating additional providers’ traffic.
  • Preparation for installation of interim statewide system equipment at the Cal OES 9-1-1 Lab to create a mock environment for testing.
  • Engaging in communication and engagement with Los Angeles dispatch centers to prepare for the 2028 Olympic and Paralympic Games.
  • Conducting bi-monthly Los Angeles Region stakeholder meetings, including one to be held on August 11, 2026.