Next Generation 9-1-1 Monthly Updates
Next Generation 9-1-1 Update
August 17, 2026
The California Governor’s Office of Emergency Services (Cal OES) is making progress on its Next Generation 9-1-1 (NG 9-1-1) Transition Implementation Plan to achieve the modern, reliable, and secure 9-1-1 system Californians deserve.
Over the past three months Cal OES has focused on moving the 23 active NG 9-1-1 local dispatch centers, also known as Public Safety Answering Points (PSAPs), to an interim statewide NG 9-1-1 system.
Cal OES is also building the foundation to transition Los Angeles area dispatch centers to the interim statewide NG 9-1-1 system in advance of the 2028 Olympic and Paralympic Games.
Cal OES progress:
- As of June 25, transitioned all live NG 9-1-1 voice traffic for the 23 dispatch centers previously on the regional NG 9-1-1 system, to the interim statewide NG 9-1-1 system.
- As of July 30, completed a legacy selective router gateway (sometimes referred to as transitional elements) design allowing call transfers between NG 9-1-1 and dispatch centers operating on the legacy network.
Currently, work continues on the following efforts:
- Planning to expand live voice traffic at the 23 NG 9-1-1 dispatch centers by migrating additional providers’ traffic.
- Preparation for installation of interim statewide system equipment at the Cal OES 9-1-1 Lab to create a mock environment for testing.
- Engaging in communication and engagement with Los Angeles dispatch centers to prepare for the 2028 Olympic and Paralympic Games.
- Conducting bi-monthly Los Angeles Region stakeholder meetings, including one to be held on August 11, 2026.