NG 9-1-1 Project Management: Promoting transparency and accountability

The California Office of Emergency Services (Cal OES) remains committed to providing the reliable, secure Next Generation 9-1-1 network all Californians deserve. Public safety comes first, and Cal OES ensures the network is operating properly through oversight and communications with its contracted service providers.

The list below contains problem notification letters sent to NG 9-1-1 service provider contractors. The list does not include response letters from contractors, or acceptance letters about problem resolution.

Future problem notification letters, as well as other key project management measures, will be posted here as they arise.

Problem Notification Letters

April 30, 2021: NGA problem notification letter

March 30, 2022: AT&T (Intrado VIPER) problem notification letter

June 9, 2022: NGA problem notification letter

September 12, 2023: Atos problem notification letter

June 26, 2024: NGA problem notification letter

July 10, 2024: NGA problem notification letter

July 17, 2024: NGA problem notification letter

July 8, 2025: AT&T (Carbyne) problem notification letter

August 1, 2025: NGA problem notification letter