Community Isolation Reporting

​Chapter 1.5 Community Isolation Outages Regulations

• 0-Table Of Contents
• 1- Notice Rulemaking Packet
• 2 – Proposed Reg Text
• 3 – ISOR
• 4 – std 400
• 5 – Comments
• 6- Final Reg Text
• 7- Updated Information Digest
• 8-FSOR Revised
• 9-Statement of Mailing Notice
• 10-Form 399
• 11a – SB 341 Bill Leg History
• 11b – SB 670 Bill and Leg History
• 11c – SB 670 Rulemaking packet
• 11d – Caldor-Fire-State Proclamation
• 11e – Presidential Emergency Declaration Caldor
• 11f – Outage Reporting Portal reports from August – October 2021
• 11g – California Utilities Emergency Association reports
• 11h – CPUC-decision-20-07-011
• 11i – CPUC decision 21-02-029
• 2022-0621-02S Approval

Please refer to:
Community Isolation Outage Regulations Website

A link to a map reflecting community isolation outages reported by telecommunication service providers that may impact a user’s ability to make a call or connect to 9-1-1 can be found here:
Community Isolation Dashboard

Please note that this link does not reflect disruptions to 9-1-1 services, but rather the inability to connect through a telecommunications service provider resulting in an outage which meets certain reporting thresholds, which is called a community isolation outage. (Cal. Code Regs., tit. 19, § 2480.2, subd. (a).)

Such an outage is a significant degradation in the ability of an end user to establish and maintain a channel of communications to make 911 calls or receive emergency notifications as a result of failure or degradation in the performance of a telecommunication service provider’s network. (Cal. Code Regs., tit. 19, § 2480.1, subd. (a) and Cal. Code Regs., tit. 19, § 2480.2, subd. (a).) “Telecommunication service” means voice communication provided by telephone corporations, mobile telephony services, and voice over Internet Protocol (VoIP) providers. (Gov. Code, § 53122, subd. (a)(2), Pub. Util. Code, § 2892.1, subd. (a).) A community isolation outage may result from a variety of issues, such as a telecommunications line being cut.

A community isolation outage shall be deemed to exist when an outage either: 1) limits a telecommunications service provider’s end users’ ability to make 911 calls; or 2) receive emergency notifications. (Cal. Code Regs., tit. 19, § 2480.2, subd. (a).) A telecommunications service provider must report such an outage to Cal OES where:

• the outage lasts at least 30 minutes and;
• potentially impacts a specific number of end users depending on the number of end users within a particular ZIP Code and whether the carrier is:

–   a facilities-based (wireline aka landline) provider,
–   a Voice over Internet Protocol (VoIP) or Internet Protocol Provider, or
–   a mobile provider.

Contact Information:

Beth Abdallah

Email: Regulations@CalOES.ca.gov

Phone: (916) 894-5268