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Next Generation 9-1-1

Building a modern 9-1-1 system for all Californians

For more than 40 years, the 9-1-1 legacy system has served Californians well. But how people communicate has changed, as most emergency calls now come from smartphones. Updating the system allows 9-1-1 to better connect with today’s technology and better support first responders.

Next Generation 9-1-1 (NG 9-1-1) is a modern emergency communications system designed for how Californians communicate today. It allows 9-1-1 centers to receive and share information – such as texts, photos, videos, and data – so responders can understand emergencies faster and act more effectively.

California is committed to building an NG 9-1-1 system that works for everyone. Cal OES is working closely with public safety agencies statewide to modernize the 9-1-1 system while keeping it dependable at all times.

The goal of NG 9-1-1 is simple: when someone needs help, their call gets through quickly, clearly, and reliably, no matter what device they’re using.

California has already made important upgrades to prepare for Next Generation 9-1-1. That work sets the stage for a system that is more resilient, more flexible, and better equipped to serve California communities now and into the future.

NG 9-1-1 project transparency and accountability

Cal OES remains committed to providing the reliable, secure NG 9-1-1 network all Californians deserve. Public safety comes first, and Cal OES ensures the network is operating properly through oversight and communications with its contracted service providers. 

Learn more about NG 9-1-1 service provider accountability and transparency measures.