The purpose of the California Governor’s Office of Emergency Services’ (Cal OES), Bilingual Services Program is to ensure that all persons, including non-English-speaking or limited-English proficient (LEP) people, are provided equal access to Cal OES’s available public services and information. Cal OES is committed to ensuring that all of its programs and services are accessible to LEP customers and in compliance with the Dymally-Alatorre Bilingual Services Act.
All employees are responsible for ensuring that the public is treated with dignity and respect, identifying the language needs of our customers, and utilizing available bilingual resources to assist those customers, when needed. Effective communication with customers who are non-English speaking or LEP shall be achieved through the Bilingual Services Program, which consists of certified bilingual staff, translated written materials, and contracted interpreter/translation services when necessary.
Cal OES certified bilingual staff are recruited for and appointed into designated bilingual positions that are approved through the Equal Employment Opportunity (EEO) Office. EEO staff will investigate and help resolve language access complaints filed by the public.
If you are not satisfied with the bilingual services you have received at Cal OES, you may file a complaint with the EEO’s Bilingual Services Program Coordinator by emailing firstname.lastname@example.org. Please provide your name, address, telephone numbers (home and cell), e-mail address and any additional methods in which we may contact you. We will respond to all complaints within thirty (30) days from the date the complaint is received.