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​Welcome to the Cal OES Frequently Asked Questions!

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This looks really different! What if I can’t find somethingThis looks really different! What if I can’t find something<p>​Try using the search! We’ve done a ton of work to ensure that Search is much more robust, returns better (more accurate) results, and can be filtered/refined to help customers find content!</p>
What if I still can’t find something? Can someone help me?What if I still can’t find something? Can someone help me?<p>​The Web Team can help! Contact us by emailing webmaster@caloes.ca.gov to ask questions! We’re happy to help you or our customers find content. Keep in mind, while the transition from old to new has gone very smoothly, we may not hit 100% completion for several weeks past launch, so – it’s possible something hasn’t been moved yet. <br>It’s also very possible that some content was deemed outdated or no longer relevant and was therefore not moved!</p>
What if I find a typo or a bug in the site?What if I find a typo or a bug in the site?<p>Please notify the Web Team! Our email, webmaster@caloes.ca.gov, can be given out to your clients and constituents!​</p>
I thought of a great idea/feature and I was wondering if we can get it built into the site?I thought of a great idea/feature and I was wondering if we can get it built into the site?<p>We’re happy to look into any and all feature requests! If you think of something, send it along to webmaster@caloes.ca.gov!​</p>
The California Public Utilities Commission (CPUC) doesn’t have a lot of authority over natural gas storage wells, but could the CPUC could (or is it considering) expanding its oversight of storage facilities, in light of SB 1371 and the Porter Ranch leak?The California Public Utilities Commission (CPUC) doesn’t have a lot of authority over natural gas storage wells, but could the CPUC could (or is it considering) expanding its oversight of storage facilities, in light of SB 1371 and the Porter Ranch leak?<p>​The CPUC does not have operational and safety jurisdiction over the injection/withdrawal wells at natural gas storage facilities. However, the CPUC has regulatory, safety, and operational authority over SoCalGas and gas pipelines. The intention of SB 1371 and subsequent CPUC proceedings was to consider methane emissions from gas pipelines. The assigned Commissioner and Administrative Law Judge will consider any requests for expansion of scope through the standard proceeding procedure. In addition, the CPUC could exercise its regulatory authority over gas storage fields to reduce methane emissions pursuant to Public Utilities (PU) Code Section 451 and AB 32 – after the CPUC determines the breadth of this issue and identifies possible solutions. The CPUC has required SoCalGas to hire an interdependent third-party to conduct a root cause analysis to determine the reason for the leak. After this analysis is completed, the CPUC will use the information to inform future actions.​</p>
What authority does the CPUC currently have and could it take on more oversight of storage facilities?What authority does the CPUC currently have and could it take on more oversight of storage facilities?<p>​The CPUC grants operating permits – Certificates of Public Convenience and Necessity – to natural gas storage providers pursuant to PU Code Section 1001. One of the CPUC’s primary jurisdictional responsibilities with respect to gas storage fields is to ensure there is enough storage in California to meet demand. See PU Code Section 3368. SoCalGas and PG&E are rate regulated utilities, so the CPUC has authority over the recovery of costs of the utilities for operating the gas storage facilities that they own, like Aliso Canyon. The CPUC also has authority to ensure that SoCalGas’s actions in response to the leak are reasonable.<br></p>
Is it possible or practical to close down the Aliso Canyon storage facility? Is it possible or practical to close down the Aliso Canyon storage facility? <p>​The CPUC has been working diligently with the Division of Oil, Gas & Geothermal Resources (DOGGR) to support DOGGR’s efforts to shut down the leaking well. It is not clear at this time that shutting down the facility would abate the leak. It is also not clear what the ramifications for gas reliability and electricity prices would be from a sudden shut down of the facility.​</p>
What impact would a shutdown have on consumers?What impact would a shutdown have on consumers?<p>​The CPUC is analyzing this issue, in conjunction with other agencies including DOGGR, the California Energy Commission, and the California Air Resources Board. At this time, it is not clear what the magnitude of the impact would be. Due to the size of the storage facility, the CPUC is concerned about the cost and reliability impacts of a sudden shutdown.<br></p>
What is Cal OES?What is Cal OES?<p>Cal OES is the Emergency Management authority for the State of California.  ​</p>
What is the Standardized Emergency Management System (SEMS)?What is the Standardized Emergency Management System (SEMS)?<p>​SEMS is the system required by Government Code Section 8607 (a) for managing emergencies involving multiple jurisdictions and agencies.  SEMS consists of five organizational levels which are activated as necessary: field response, local government, operational area, regional, and state.  </p><p>SEMS incorporates the functions and principles of the Incident Command System (ICS), the Master Mutual Aid Agreement (MMAA), existing mutual aid systems, the operational area concept, and multi-agency or inter-agency coordination.</p><p>Local governments must use SEMS to be eligible for funding of their response-related personnel costs under state disaster assistance programs.</p>
What is Access and Functional Needs?What is Access and Functional Needs?<p>The purpose of the Office of Access and Functional Needs is to identify the needs of people with disabilities and others with access and functional needs before, during, and after a disaster and to integrate disability needs and resources into emergency management systems.</p>
Why is Access and Functional Needs important to emergency managers?Why is Access and Functional Needs important to emergency managers?<p>​According to the U.S. Census of 2010, approximately three million Californians over the age of five years have a disability. The OAFN goal is to strengthen the method and planning of emergency management for people with disabilities and others with access and functional needs. </p>
How can I make sure my organization is ready for individuals with Access and Functional Needs?How can I make sure my organization is ready for individuals with Access and Functional Needs?<p>​Cal OES has created the Access and Functional Needs Planning Toolkit, which can be viewed <a href="http://afntoolkit.nusura.com/default.html" target="_blank">here</a>.</p>
What is EDIS?What is EDIS?<p>The Emergency Digital Information Service is a statewide alerting system that was developed soon after the 1989 Loma Prieta Earthquake to supplement the National Emergency Alert System (EAS). EDIS allows authorized emergency managers to transmit detailed information to news media outlets to include streamed audio and pictures. The system integrates seamlessly into various communication systems throughout the state and was the first to be CAP (Common Alerting Protocol) compliant. The Governor's Office of Emergency Services (OES) maintains EDIS and provides this service without charge to local, state and federal agencies serving in California.</p>
Who creates the messages that are distributed on EDIS?Who creates the messages that are distributed on EDIS?<p>​Emergency notification originators are the only entities authorized to create and distribute EDIS messages.</p>
How does my agency get authorization to create and distribute EDIS messages?How does my agency get authorization to create and distribute EDIS messages?<p dir="ltr" style="text-align:left;">​EDIS is a restricted system only accessible to authorized users. All requests for an EDIS account should be made in writing on agency letterhead to the EDIS Project Office at the address below. Each request should include the following information:</p><ul><li><div style="text-align:left;">Contact Name, Telephone #, and Email Address </div></li><li><div style="text-align:left;">Justification for access</div></li></ul><p> </p><div style="text-align:left;">Mail to: California Emergency Management Agency/ EDIS Program/ 3650 Schriever Ave. Mather, CA 95655</div><p> </p>
How can I receive alert notifications from EDIS?How can I receive alert notifications from EDIS?<p>​EDIS messages are distributed automatically to authorized public safety agencies, however the general public can only receive notifications via the Warning Center website <a title="Link to Warning Center" href="/_layouts/15/FIXUPREDIRECT.ASPX?WebId=0a8bad6b-f581-42d1-a937-dbda95349e24&TermSetId=a3eeb20c-7844-4dd4-99d3-9c3b7ec7ad1e&TermId=a57b75e4-c260-46e9-a4bf-2bfc4ff06b2e" target="_blank">http://www.caloes.ca.gov/WarningCenter</a> or an RSS Feed http://edis.oes.ca.gov/index.atom. </p>
Why was the EDIS by Email service eliminated?Why was the EDIS by Email service eliminated?<p>​The service had been provided at no charge by a third party vendor for several years. Recently, the vendor declared they no longer would provide the service. Due to disagreements with rates and upcoming improvement to our emergency notification systems, it was determined that EDIS by Email would be discontinued until a new system comes on-line. In the meantime, options outside of email to include RSS notifications and BAM Software which can be loaded onto your PC can be used to receive EDIS notifications.</p>
How do I use the EDIS RSS feed?How do I use the EDIS RSS feed?<p>​The RSS Feed Link http://edis.oes.ca.gov/index.atom can be copied and pasted into any RSS reader. The most common is email software like Outlook. There are hundreds of free RSS readers available. Google "free RSS reader" to find the latest applications.</p>
Why do I get the untrusted prompt when I download the EDIS software?Why do I get the untrusted prompt when I download the EDIS software?<p>This indicates that the security certificate for the website has expired. The certificate will be updated once the new system is in place but in the meantime, we recommend you select- "Continue to this website..." to download the software.</p>
When will EDIS be upgraded to support SMS Text messaging?When will EDIS be upgraded to support SMS Text messaging?<p>​A new system which will integrate with FEMA's Integrated Public Alert and Warning System (IPAWS) to include a component to send notification via text messages to cellular devices will be available to Cal OES in the coming months. Currently, several counties and the National Weather Service are using IPAWS to compliment their existing notification capabilities.</p>
What is the California Cybersecurity Taskforce?What is the California Cybersecurity Taskforce?<p>​​A group comprised of public, private, academic, and utilities subject matter experts convened by the California Homeland Security Advisor and the California Department of Technology to address cyber related issues impacting California. </p>
Who can join the California Cybersecurity Task Force?Who can join the California Cybersecurity Task Force?<p>​​Anyone with an interest or concern in advancing California's cybersecurity through awarenes, education, and development.</p>
Is there a fee to attend?Is there a fee to attend?<p>Preparedness is a FREE event. There is no fee to attend and we encourage you to bring the entire family!<br></p>
Is there parking available in Old Sacramento?Is there parking available in Old Sacramento?<p>Paid parking is available in Old Sacramento. For more information on location and parking rates, visit <a href="http://www.parks.ca.gov/?page_id=497">http://www.parks.ca.gov/?page_id=497</a><br></p>
Will there be fun activities for children?Will there be fun activities for children?<p>Yes! Preparedness Day is family-friendly event. There will be lots of interactive displays, face painting and many more kid-friendly activities. They’ll also have the chance to meet with real life heroes.<br></p>
Are animals welcome?Are animals welcome?<p>Animals are not prohibited from the park and our furry friends are an important part of our emergency preparedness plans. We would like to remind pet owners to keep safety tips in mind such as water needs, leashes, hot cement awareness and other steps to make sure pets are comfortable and safe.<br></p>
Will there be demonstrations?Will there be demonstrations?<p>YES! There will be live action-packed demonstrations throughout the day including K-9 demos and public safety rescue operations.<br></p>
Will there be food trucks?Will there be food trucks?<p>Definitely. There will be a tasty selection of various food and sweet treats available for purchase.<br></p>
What will the weather be like?What will the weather be like?<p>Too soon to tell &#128515;  (We willl update as we get closer to the event!)<br></p>
Any thing else to keep in mind when attending this event?Any thing else to keep in mind when attending this event?<p>We encourage you to check out our Facebook event page(link) and RSVP. Help us get Californians even more prepared by spreading the word about this event to your friends, family and neighbors.<br></p>
What is price gouging?What is price gouging?<p>Price Gouging refers to sellers trying to take unfair advantage of consumers during an emergency or dissaster by greatly increasing prices for essential consumer goods and services.<br></p>
Is price gouging illegal in California?Is price gouging illegal in California?<p>​Yes, in certain circumstances. California’s anti-price gouging statute, Penal Code Section 396, prohibits raising the price of many consumer goods and services by more than 10% after an emergency has been declared.<br><br>Local laws may also contain their own prohibitions on price gouging.<br></p>
When does California’s anti-price gouging statute apply?When does California’s anti-price gouging statute apply?<p>​The statute applies immediately after the President of the United States, the Governor of California, or city or county executive officer declares a state of emergency resulting from any natural or manmade disaster, such as an earthquake, flood, fire, riot, or storm.<br></p>
How can I find out if a declaration of emergency is in effect?How can I find out if a declaration of emergency is in effect?<p>Emergency declarations issued by the Governor are generally available on the Governor’s website at gov.ca.gov. For information about local declarations of emergency, please contact your local city or county emergency authority or sheriff’s office.​</p>
Who is subject to the statute?Who is subject to the statute?<p>Individuals, businesses, and other entities must comply with the statute.​</p>
What goods and services are covered by the statute?What goods and services are covered by the statute?<p>​The statute applies to the following major necessities: lodging (including permanent or temporary rental housing, hotels, motels, and mobilehomes); food and drink (including food and drink for animals); emergency supplies such as water, flashlights, radios, batteries, candles, blankets, soaps, diapers, temporary shelters, tape, toiletries, plywood, nails, and hammers; and medical supplies such as prescription and nonprescription medications, bandages, gauze, isopropyl alcohol, and antibacterial products.</p><p><br>It also applies to other goods and services including: home heating oil; building materials, including lumber, construction tools, and windows; transportation; freight; storage services; gasoline and other motor fuels; and repair and reconstruction services. <br></p>
How long do the restrictions of the statute apply?How long do the restrictions of the statute apply?<p>​The statute generally applies for 30 days after a declaration of emergency, although for reconstruction services and emergency cleanup services, it applies for 180 days after a declaration of emergency. State and local officials may extend the effective period of the statute beyond these timeframes.<br></p>
How does the statute affect rental housing?How does the statute affect rental housing?<p>​As with all other covered goods and services, following a declaration of emergency, the statute generally prohibits landlords from increasing the price of rental housing by more than 10% of the previously charged or advertised price. For rental housing that was not rented or advertised for rent prior to a declaration of emergency, the price cannot exceed 160% of the fair market value of the rental housing as established by the U.S. Department of Housing and Urban Development.<br><br>For rental housing advertised or rented on a daily basis, the daily price may not be increased by more than 10% following a declaration of emergency. For rental housing advertised or rented on a daily basis prior to a declaration of emergency but offered on a full-time or monthly basis following a declaration of emergency, the price may not exceed 160% of the fair market value of the rental housing as established by the U.S. Department of Housing and Urban Development.<br><br>A landlord may not justify an otherwise unlawful price increase by providing additional services such as gardening, cleaning, or utilities, or because they are now offering a shorter lease term. Similarly, a landlord may not charge more than the allowable price because an insurance company offered to pay a higher price.<br><br>Finally, the statute also makes it a separate misdemeanor for a landlord to evict a tenant and then re-rent the property at a rate that the landlord would have been prohibited from charging the evicted tenant under the price gouging statute.<br></p>
What are the consequences of violating the statute?What are the consequences of violating the statute?<p>​Violations of the price gouging statute are subject to criminal prosecution that can result in one-year imprisonment in county jail and/or a fine of up to $10,000. Violations are also subject to civil enforcement actions including civil penalties of up to $5,000 per violation, injunctive relief and mandatory restitution.<br><br>The Attorney General, local district attorneys, and private individuals can bring actions for violations of the statute.<br></p>
Can the Attorney General’s office assist me with a claim against someone who price gouged me?Can the Attorney General’s office assist me with a claim against someone who price gouged me?<p>​Our office cannot give you legal advice or represent you. If you believe that you might have a claim for price gouging, you might consider contacting an attorney to explore your options. For referral to a lawyer, you may contact the State Bar at (866) 442-2529 (toll-free in California) or (415) 538-2250 (from outside California), or <a title="California State Bar website" href="http://www.calbar.ca.gov/" target="_blank">through its website</a>. If you cannot afford to pay an attorney, you may consider contacting your local legal aid office. For a referral, visit http://www.lsc.gov and click on the Find Legal Assistance tab, or go to http://lawhelpca.org.<br></p>
Should I report price gouging to the Attorney General’s office?Should I report price gouging to the Attorney General’s office?<p>​Even though our office cannot represent individuals, the Attorney General may, on behalf of the public, investigate or prosecute someone who has engaged in price gouging. Anyone who has been the victim of price gouging, or who has information regarding potential price gouging, is encouraged to immediately file a complaint with the Attorney General's Office by going to the Attorney General's website or by calling (800) 952-5225.<br></p>
What if I experienced price increases outside of the city or county where the emergency or disaster is occurring or occurred?What if I experienced price increases outside of the city or county where the emergency or disaster is occurring or occurred?<p>​The statute does not restrict its protection to a city or county where the emergency or disaster is located. In addition to applying in the city or county covered by the declaration, it is intended to prevent price gouging elsewhere in the state where there is increased consumer demand as a result of the declared emergency. For example, if a fire in San Diego County causes residents to evacuate to neighboring Imperial County, hotels in Imperial County may not raise rates by more than 10% to take advantage of the increase in demand for lodging.<br></p>
What if a seller increased the price of a good or service because the seller’s costs of providing the good or service increased?What if a seller increased the price of a good or service because the seller’s costs of providing the good or service increased?<p>If the seller can prove that the increased price is directly attributable to increases in the cost of labor or materials needed to provide the good or service, the seller may not be liable under the statute.​</p>
What if I forget my user name or password for Cal EOC login?What if I forget my user name or password for Cal EOC login?<p>​Your user name is your work email address. If you forget your password for CalEOC you will need to contact your ‘Super User’ so they can reset your password for you. You can determine the appropriate ‘Super User’ to contact by access the Super User list below.</p>
Why does it sometimes say “Session Expired” when I log on? Why does it sometimes say “Session Expired” when I log on? <p>​That is another security feature of the system. Even if you’ve logged out correctly, the system requires that you close out the entire browser as well before logging on again. If you have closed all browsers and continue to receive the error message please contact the IT Service Desk @ 916-845-8311.</p>
I’m sure I’m entering a correct password and it won’t let me in? I’m on the CalEOC (blue and light grey) screenI’m sure I’m entering a correct password and it won’t let me in? I’m on the CalEOC (blue and light grey) screen<p>Have you changed the password from the original temporary password? Try that. If nothing works, you will have to ask a ‘Super User’ to reset the password for you. They will give you another temporary password and you will be required to change it upon logging in the next time. You can determine the appropriate ‘Super User’ to contact by accessing the Super User list below.</p>
Why don’t I see any information on the Activity Log?Why don’t I see any information on the Activity Log?<p>You must go to Significant Events to find any ‘shared entries’ of the Activity Log. Activity Log entries are restricted to the  ‘position’ that created the entry. However entries of importance can be routed to ‘Significant Events’ within an EOC environment. </p>
What is the difference between the Activated Situation Report (editing) (published) and (working)?What is the difference between the Activated Situation Report (editing) (published) and (working)?<p>"Editing" is limited to specific positions (e.g., Sit/Stat Unit) who work on it. </p><p>"Working" is where users input data for inclusion in the Sit Rep. </p><p>"Published" is the read-only, official version that is approved for a specific operational period. </p>
Can I adjust the format of a printed report?Can I adjust the format of a printed report?<p>​Yes. Right click on the screen you want to print and choose Print Preview. </p><p>On the print preview screen, change ‘As laid out on screen’ to ‘All frames individually’. Then click on Page Setup.</p><p>On Page Setup, Print Background Colors and Images and Enable Shrink to Fit are checked. Set the three header boxes to Empty and two of the three footer boxes to Empty. You can choose which of the three footers to print the Page # of Total Pages (left, center or right justified). You may also want to select Landscape rather than portrait depending on the report. Then select Ok. </p><p>Now you can click the Print button in the top left corner. This should give you a fairly good print without using the standard ‘print button’ on the screen or the PDF generator. </p>

 

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