CA 9-1-1 Services & Contracts

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State Contracts

Pre-Solicitation

Cal OES, working with the California Department of Technology has released a Request for Proposal (RFP) posting on Cal eProcure for Cloud and Data Center Based 9-1-1 Call Processing Equipment (CPE).

https://www.caleprocure.ca.gov/event/0690/0000015031

911 Systems and Services Master Purchase Agreements

On April 10, 2017 the State of California awarded the new statewide 9-1-1 Systems and Services Contract Agreements to nine (9) Contractors who were responsive to the Invitation for Bid (IFB)) 8500-2016 technical and administrative requirements. The term of the Contract is April 10, 2017 through April 9, 2020 with four (4) one-year options to extend. All contract agreements are competitively bid and available to agencies that expend public funds and establish a pre-qualified list of vendors. This simplifies the purchasing process for the end user, utilizing fair and reasonable pricing.

The Public Safety Answering Points (PSAP) may use the Contract Agreements to purchase Customer Premise Equipment (CPE) and maintenance services. Contract numbers have been issued to the Contractors per manufacturer/model configuration and type.

CONTRACT#	CONTRACTOR	MANUFACTURER/MODEL CONFIGURATION(S) TYPE(S)	PRICE LIST
4151-6 STD 213 STD 215	VESTA SOLUTIONS, INC. Contact Information: Sara Boulger (951) 551-5665 Sara.boulger@motorolasolutions.com	VESTA SOLUTIONS, INC./VESTA 9-1-1 (SOLUTION FOR THE CPE)	EXHIBIT 16
4156-6 STD 213 STD 215	PACIFIC BELL TELEPHONE COMPANY DBA AT&T WHOLESALE, AT&T DATACOMM Contact Information: Henry Wang (213) 422-1152 Hw3126@att.com	AIRBUS DS COMMUNICATIONS/VESTA SYSTEM	EXHIBIT 16
4145-6 STD 213 STD 215	PACIFIC BELL TELEPHONE COMPANY DBA AT&T WHOLESALE, AT&T DATACOMM Contact Information: Henry Wang (213) 422-1152 Hw3126@att.com	WEST SAFETY SERVICES/VIPER SYSTEM	EXHIBIT 16
4157-6 STD 213 STD 215	CAROUSEL INDUSTRIES OF NORTH AMERICA, INC. Contact Information: Jay Moniz (401) 667-5400 Jmoniz@carouselindustries.com	AIRBUS DS COMMUNICATIONS-VESTA 9-1-1	EXHIBIT 16
4146-6 STD 213 STD 215	FRONTIER COMMUNICATIONS OF AMERICA, INC. Contact Information: Michael Warren (570) 208-5274 michael.warrenenp@ftr.com	SOLACOM	EXHIBIT 16
4158-6 STD 213 STD 215	FRONTIER COMMUNICATIONS OF AMERICA, INC. Contact Information: Michael Warren (570) 208-5274 michael.warrenenp@ftr.com	AIRBUS	EXHIBIT 16
4147-6 STD 213 STD 215	INTERTALK CRITICAL INFORMATION SYSTEMS, INC. (PANTEL INTERNATIONAL INC.) Contact Information: Chris Oldham (902) 468-5998 coldham@intertalksystems.com	COMBIX 911 NG	EXHIBIT 16
4148-6 STD 213 STD 215	SOLACOM TECHNOLOGIES, INC. Contact Information: Tony Parrott (937) 848-8624 tparrott@Solacom.com	GUARDIAN	EXHIBIT 16
4149-6 STD 213 STD 215	ZETRON, INC. Contact Information: Rachael Rusnak, (425) 820-6363 *447, rrusnak@zetron.com	ZETRON/MAX Call-Taking	EXHIBIT 16

The previous 9-1-1 Telephone System RFPs (MPA 1104-14 and MSA 54159) may still be accessed at the section below. These contract are now expired and services may no longer be ordered from 9-1-1 Telephone System RFPs MPA 1104-14 or MSA 54159 and associated contracts. This reference is for historical purposes only.

For Expired 9-1-1 Telephone System RFP Information (MPA 1104-14 and MSA 54159), please see below under "Archives" Section.

California Multiple Award Schedules (CMAS)

CMAS offers a wide variety of commodity and information technology products and services at prices which have been assessed to be fair, reasonable and competitive. The use of these contracts is optional and is available ONLY to California State and Local Government agencies. Without having to go to bid, an agency may request a copy of the CMAS contract from the contractor of choice; select the products and services to be ordered; and, send the purchase order directly to the contractor.

Master Purchase Agreements (MPA)

Master Agreements and Statewide Commodity contracts are the State's main procurement vehicles for leveraging its buying power. Master Agreements and Statewide Commodity Contracts are generally statewide agreements that have been competitively bid, prices analyzed and do not have dollar limits or limitations to their use except as otherwise noted in the agreement or contract. The use of these contracts is optional and is available ONLY to California State and Local Government agencies.

Foreign Language Emergency Interpretation Services Contract

On March 7, 2018, the new State Contract for Statewide Foreign Language Emergency Interpretation Services was executed and awarded to Voiance (CyraCom International). The new State Contract is for the exclusive use of all California’s Public Safety Answering Points (PSAPs) participating in the State’s 9-1-1 Emergency Telephone System Program. The new State Contract rate is $0.58 per interpretation minute. The new Contract and related Exhibits are available to view, print, and/or download. Also posted are State generated documents related to the new State Contract.

Note: This Contract interpretation services are covered for 9-1-1 services only.

Questions related to the New State Contract can be directed to Lori Toy, CA 9-1-1 Branch Contract Administrator at Lori.Toy@CalOES.ca.gov or (916) 657-9183.

Voiance Language Services, LLC – Contract 6040-2017

Signed Standard Agreement, STD 213 executed by DGS March 7, 2018

CA 9-1-1 Branch generated reference documents

9-1-1 Emergency Call Tracking System (ECaTS)

The California 9-1-1 Emergency Communications Branch utilizes the Emergency Call Tracking System, also known as ECaTS to monitor statewide 9-1-1 call related data.

https://ca.ecats911.com

For questions regarding ECaTS and its implementation please contact Ryan Sunahara at (916) 657-9100 or Ryan.Sunahara@CalOES.ca.gov.