CA 9-1-1 Services & Contracts

State Contracts

Invitation For Bid

Important Notice to Bidders - IFB 2015-01911

Note: The Governor’s Office of Emergency Services (Cal OES), Emergency Communications Branch (CA 9-1-1 Branch ) is the only authorized user who can procure NG9-1-1 services off the IFB 2015-01911 contract. 

911 Systems and Services Master Purchase Agreements

​On April 10, 2017 the State of California awarded the new statewide 9-1-1 Systems and Services Contract Agreements to nine (9) Contractors who were responsive to the Invitation for Bid (IFB)) 8500-2016 technical and administrative requirements. The term of the Contract is April 10, 2017 through April 9, 2020 with four (4) one-year options to extend. All contract agreements are competitively bid and available to agencies that expend public funds and establish a pre-qualified list of vendors. This simplifies the purchasing process for the end user, utilizing fair and reasonable pricing.

The Public Safety Answering Points (PSAP) may use the Contract Agreements to purchase Customer Premise Equipment (CPE) and maintenance services. Contract numbers have been issued to the Contractors per manufacturer/model configuration and type.

Users Instructions (pdf)--- PENDING– have been prepared to assist users with general and specific information and includes: State Contract Administrator and Program Manager Information, General Information, Ordering Procedures for State and Local Agencies, Contractor Contact Information, Sample Statement of Work Format, and System Acceptance and Authorization Checklist.

• Contract Appendix A, Attachment 3.0 – Sample Statement of Work (SOW) (pdf)
• Contract Appendix A, Attachment 3.1 – Sample Statement of Work (SOW) (pdf)
• Contract Appendix B – Budget Detail and Payment Provisions (pdf)
• Contract GSPD-401IT – IT General Provisions, 9/05/14 (12 pages) (pdf)
• Invitation for Bid (IFB) 8500-2016 - Administrative Requirements (pdf)
• Invitation for Bid (IFB) 8500-2016 - Technical Requirements (pdf)
  

The previous 9-1-1 Telephone System RFPs (MPA 1104-14 and MSA 54159) may still be accessed at the section below. These contract are now expired and services may no longer be ordered from 9-1-1 Telephone System RFPs MPA 1104-14 or MSA 54159 and associated contracts. This reference is for historical purposes only.

For Expired 9-1-1 Telephone System RFP Information (MPA 1104-14 and MSA 54159), please see below under "Archives" Section.

California Multiple Award Schedules (CMAS)

CMAS offers a wide variety of commodity and information technology products and services at prices which have been assessed to be fair, reasonable and competitive. The use of these contracts is optional and is available ONLY to California State and Local Government agencies. Without having to go to bid, an agency may request a copy of the CMAS contract from the contractor of choice; select the products and services to be ordered; and, send the purchase order directly to the contractor.

Master Purchase Agreements (MPA)

Master Agreements and Statewide Commodity contracts are the State's main procurement vehicles for leveraging its buying power. Master Agreements and Statewide Commodity Contracts are generally statewide agreements that have been competitively bid, prices analyzed and do not have dollar limits or limitations to their use except as otherwise noted in the agreement or contract. The use of these contracts is optional and is available ONLY to California State and Local Government agencies.

​Foreign Language Emergency Interpretation Services Contract

On March 7, 2018, the new State Contract for Statewide Foreign Language Emergency Interpretation Services was executed and awarded to Voiance (CyraCom International). The new State Contract is for the exclusive use of all California’s Public Safety Answering Points (PSAPs) participating in the State’s 9-1-1 Emergency Telephone System Program. The new State Contract rate is $0.58 per interpretation minute. The new Contract and related Exhibits are available to view, print, and/or download. Also posted are State generated documents related to the new State Contract.

Note: This Contract interpretation services are covered for 9-1-1 services only.

Questions related to the New State Contract can be directed to Lori Toy, CA 9-1-1 Branch Contract Administrator at Lori.Toy@CalOES.ca.gov or (916) 657-9183.

Voiance Language Services, LLC – Contract 6040-2017

• Signed Standard Agreement, STD 213 executed by DGS March 7, 2018
  

CA 9-1-1 Branch generated reference documents 

• Side by Side Comparison of New State Contract and California Multiple Award Schedule (CMAS) dated February 21, 2018 
• CA 9-1-1 Branch Notice 2018-01: New State Contract for Foreign Language Emergency Interpretation Services

​9-1-1 Emergency Call Tracking System (ECaTS)

​The California 9-1-1 Emergency Communications Branch is pleased to introduce the new Emergency Call Tracking System, to be known as ECaTS. ECaTS is the statewide 9-1-1 call related data gathering system that will replace the services currently provided by FRNIS and CARSNet. Development and implementation of ECaTS was awarded through a competitive process. Implementation has begun and is scheduled to be completed no later than October, 2010.

Please review the following documents for a description of ECaTS and for installation information. Check back frequently, as information will be posted as it becomes available.

For questions regarding ECaTS and its implementation please contact Alicia Fuller at (916) 657-6119 or alicia.fuller@CalOES.ca.gov.

• Overview of the Emergency Call Tracking System and What to Expect for Implementation (pdf)
• ECaTS Installation Status Report (November 8, 2010) (pdf)
• ECaTS Frequently Asked Questions (December 2010) (pdf)
• 10-Digit Administration Lines Report Instructions (pdf)

​Archives

Previous 9-1-1 Telephone Systems Contract

​This contract is now expired and is available for informational purposes only. Services may no longer be ordered from this contract.

In October 2006 contract awards were made to eight contractors who were responsive to RFP 54159 requirements. The term of the contract was September 5, 2006 through September 4, 2011. The intent of this contract was to provide California Public Safety Answering Points (PSAPs), who qualified for funding within the guidelines set by the California 9-1-1 Emergency Communications Branch, with a list of qualified vendors who met detailed equipment and service requirements at competitively bid prices.

Contract numbers were assigned as follows:

5-06-58-11 AT&T California (Positron)

5-06-58-12 AT&T California (PlantCML)

5-06-58-13 Colorado Nine One One, Inc.

5-06-58-14 Modular Communications Systems

5-06-58-15 Motorola, Inc.

5-06-58-16 PlantCML

5-06-58-17 Positron PSS Corp.

5-06-58-18 Verizon California, Inc.

5-06-58-19 Zetron, Inc.

• CONTRACTORS AND CONTRACT PRICE LISTS  (Please see "Contractor Information" below the Archive page)
• Section V - ADMINISTRATIVE REQUIREMENTS
• Section VI - TECHNICAL REQUIREMENTS
• Section VIII - STATEMENT OF WORK