CA 9-1-1 Services & Contracts

State Contracts

911 Systems and Services Master Purchase Agreements

​On July 10th, 2020 the State of California awarded the new statewide 9-1-1 Systems and Services Contract Agreements to twelve (12) Contractors who were responsive to the Invitation for Bid (IFB)) 6104-2019 technical and administrative requirements. The term of the Contract is July 10, 2020 through July 9th, 2024 with three (3) two-year options to extend. All contract agreements are competitively bid and available to agencies that expend public funds and establish a pre-qualified list of vendors. This simplifies the purchasing process for the end user, utilizing fair and reasonable pricing.

The Public Safety Answering Points (PSAP) shall use the Contract Agreements to purchase Customer Premise Equipment (CPE) and maintenance services. Contract numbers have been issued to the Contractors per manufacturer/model configuration and type.

• Exhibit 21 Technical Requirements
  
• Request for Proposal 6104-2019, Part 1
  
• Request for Proposal 6104-2019, Part 2
  

 The previous 9-1-1 Telephone System RFPs (MPA 1104-14 and MSA 54159, and 8500-2016) may still be accessed at the section below. These contract are now expired and services may no longer be ordered from 9-1-1 Telephone System RFPs MPA 1104-14, MSA 54159 or 8500-2016 and associated contracts. This reference is for historical purposes only.

For Expired 9-1-1 Telephone System RFP Information (MPA 1104-14, 8500-2016 and MSA 54159), please see below under "Archives" Section.

California Multiple Award Schedules (CMAS)

CMAS offers a wide variety of commodity and information technology products and services at prices which have been assessed to be fair, reasonable and competitive. The use of these contracts is optional and is available ONLY to California State and Local Government agencies. Without having to go to bid, an agency may request a copy of the CMAS contract from the contractor of choice; select the products and services to be ordered; and, send the purchase order directly to the contractor.

Master Purchase Agreements (MPA)

Master Agreements and Statewide Commodity contracts are the State's main procurement vehicles for leveraging its buying power. Master Agreements and Statewide Commodity Contracts are generally statewide agreements that have been competitively bid, prices analyzed and do not have dollar limits or limitations to their use except as otherwise noted in the agreement or contract. The use of these contracts is optional and is available ONLY to California State and Local Government agencies.

​Foreign Language Emergency Interpretation Services Contract

On March 7, 2018, the new State Contract for Statewide Foreign Language Emergency Interpretation Services was executed and awarded to Voiance (CyraCom International). The new State Contract is for the exclusive use of all California’s Public Safety Answering Points (PSAPs) participating in the State’s 9-1-1 Emergency Telephone System Program. The new State Contract rate is $0.58 per interpretation minute. The new Contract and related Exhibits are available to view, print, and/or download. Also posted are State generated documents related to the new State Contract.

Note: This Contract interpretation services are covered for 9-1-1 services only.

Questions related to the New State Contract can be directed to Lori Toy, CA 9-1-1 Branch Contract Administrator at Lori.Toy@CalOES.ca.gov or (916) 894-5025.

Voiance Language Services, LLC – Contract 6040-2017

• Signed Standard Agreement, STD 213 executed by DGS March 7, 2018
• Time Extension Fully Executed Agreement 6040-2017 A1

CA 9-1-1 Branch generated reference documents 

• Side by Side Comparison of New State Contract and California Multiple Award Schedule (CMAS) dated February 21, 2018 

​9-1-1 Emergency Call Tracking System (ECaTS)

​The California 9-1-1 Emergency Communications Branch utilizes the Emergency Call Tracking System, also known as ECaTS to monitor statewide 9-1-1 call related data.

https://ca.ecats911.com

For questions regarding ECaTS and its implementation please contact Ryan Sunahara at (916) 894-5028 or Ryan.Sunahara@CalOES.ca.gov.

​Archives

Previous 9-1-1 Telephone Systems Contract

​This contract is now expired and is available for informational purposes only. Services may no longer be ordered from this contract.

On April 10, 2017, the State of California awarded the new statewide 9-1-1 Systems and Services Contract Agreements to nine (9) Contractors who were responsive to the Invitation for Bid (IFB)) 8500-2016 technical and administrative requirements. The term of the Contract is April 10, 2017, through April 9, 2020 with four (4) one-year options to extend. All contract agreements are competitively bid and available to agencies that expend public funds and establish a pre-qualified list of vendors. This simplifies the purchasing process for the end user, utilizing fair and reasonable pricing.

Contract numbers were assigned as follows:

4151-6 Vesta Solutions, Inc.

4156-6 Pacific Bell Telephone Company DBA AT&T Wholesale, AT&T Datacomm

4145-6 Pacific Bell Telephone Company DBA AT&T Wholesale, AT&T Datacomm

4157-6 Carousel Industries of North America, Inc.

4146-6 Frontier Communications of America, Inc.

4158-6 Frontier Communications of America, Inc.

4147-6 Intertalk Critical Information Systems, Inc. (Pantel International Inc.)

4148-6 Solacom Technologies, Inc.

4149-6 Zetron, Inc.

5-12-58-01 AT&T California

5-12-58-02 Carousel Industries of North America, Inc.

5-12-58-03 Cassidian Communications, Inc.

5-12-58-04 Colossus, Inc. dba InterAct Public Safety Systems

5-12-58-05 Intrado Systems Corp.

5-12-58-06 TriTech Software Systems (Nine One One, Inc. on RFP & Cost Sheets)

5-12-58-07 Solacom Technologies Inc.

5-12-58-08 Verizon Business Network Services, Inc.

5-12-58-09 Zetron, Inc.

Contract Appendix A, Attachment 3.0 – Sample Statement of Work (SOW) (pdf)

Contract Appendix A, Attachment 3.1 – Sample Statement of Work (SOW) (pdf)

Contract Appendix B – Budget Detail and Payment Provisions (pdf)

Contract GSPD-401IT – IT General Provisions, 9/05/14 (pdf)

Invitation for Bid (IFB) 8500-2016 - Administrative Requirements (pdf)

Invitation for Bid (IFB) 8500-2016 - Technical Requirements (pdf)